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Patient-Friendly Services
It's personal with us
Our unique PayCare™ system enhances your patients' satisfaction with the entire healthcare experience. By not being a collection agency we are able to treat your patients with respect, while encouraging them to quickly resolve their account with you.
- We only hire high quality individuals, and teach them to ask the right questions in the right way.
- We provide training and testing on the Fair Debt Collections Practices Act as well as the Fair Credit Billing Act to protect you and ensure full compliance with the law.
- Our bilingual staff provides excellent communication with your Spanish-speaking patients.
- We get to the root of payment issues and assist patients in developing a solution.
- We remind patients of their obligations, avoiding the uncomfortable and often ineffective "collection agency" approach.
- Patient calls are answered by actual people who are trained to handle incoming questions and concerns.
- Our automated dialer operates in power mode to ensure your patients only talk to a real person, eliminating a computer call or "dead air" waiting for a person to pick up on the other end.
- Our hours of operation increase accessibility across all time zones and maximize patient contact during more convenient "non-working" hours.
- We have the ability to add future balances to one account, or combining family accounts, allowing for the ease of a single payment.
- Transactions occur real-time affording your patients up-to-date, accurate billing information.
Facing a hospital debt can be a distressing experience. We help ease your patients through the tough part of their obligation and maintain the goodwill you've created.
They'll love you for it.
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