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We use patient-friendly, non-abrasive, methods that remind your patients of their obligations, encouraging and assisting them in developing payment solutions. Additionally, we work every account equally and effectively in the early stages to prevent your current accounts from going into bad debt. This also reduces the number of accounts moving to payment arrangement.
Hospital financial managers are being asked to do much more with limited resources. Outsourcing your self-pay accounts allows your staff more time to focus on the important front-end processes, thereby streamlining your entire accounts receivable process allowing for more efficient and effective results. Outsourcing to a successful and trustworthy company, such as QUE Financial, completely frees you from the burden of self-pay accounts.
By focusing strictly on current accounts we have the incentive to successfully process all accounts equally. Whereas, companies handling both current and bad debt accounts, usually charge more for handling the bad debt accounts which disincentives them from successfully processing the lower compensating current accounts. Additionally, more abrasive and aggressive tactics are necessarily used for collecting bad debts which can unnecessarily upset your quality current account patients if the same staff handles both.
QUE Financial uses a state of the art automated telephone dialing system, where account activity occurs as a result of the status of the account, versus the size or quality. You can easily monitor all activities with 24 hour on-line access to your accounts as well as a narrative of all communications with the patient when an account is returned. Additionally, QUE Financial does not compensate our customer service staff based on amounts collected.
Yes, we mirror your business office model. Knowing how your accounts are to be handled, and having the flexibility to quickly modify our off-site system to match your needs, allows us to seamlessly process your accounts. Our system is customized to your individual and specific needs.
A significant part of our success is derived from adapting our system to your specifications. In the initial stages, we gain an in-depth knowledge of your entire operation, and then with your direct assistance, design a system to fit your operation.
Yes, we are capable of receiving data through various means.
Yes, QUE Financial is able to receive encrypted information from hospitals for secure data transfer.
We hire professional staff members who are trained to manage patient information with the utmost confidentiality. They will only disclose information to the appropriate responsible party. In addition, we stay up-to-date and compliant with industry laws and regulations. Our staff is informed and trained on the Health Insurance Portability and Accountability Act (HIPAA,) the Fair Debt Collection Practices Act, and the Fair Credit Billing Act to protect you and ensure full compliance with the law.
Patient calls are answered by our staff who are trained to handle incoming questions and concerns efficiently. Typically the person answering the phone is able to assist the caller without transferring them or placing them on hold.
It depends on your healthcare facility's requirements. Typically, our clients have billing payments sent directly to their business office for posting, but payment arrangement payments are processed by QUE Financial.
We provide several detailed reports on a monthly, bi-weekly, and weekly basis. Clients can readily access their reports on-line through the secured client section of our website.
Statements are sent in your words, and when you choose. In addition, we offer the ability to phase the statement language depending on the age of the account.
Absolutely. We have many bilingual staff members who provide excellent communication and service to your Spanish-speaking patients.
QUE Financial is a medical billing services company partnering with your healthcare facility to assist them in providing you with a quality billing and payment resolution process.
QUE Financial only manages accounts that are in good standing with your healthcare facility, and does not utilize traditional collection agency techniques.
No, we do not report to credit agencies; nor do we pull credit reports.
No late fee is charged by QUE Financial.
QUE Financial does not apply finance charges. If your healthcare facility assesses finance charges, we will facilitate this process for them.
No, the amount of your bill does not increase as a result of QUE Financial being involved in the billing process.
QUE Financial's staff is extremely professional, deals with patient information with the utmost confidentiality, and only discloses information to the appropriate responsible party.
Please contact our customer service department at 1-800-677-2767.
Methods of payment vary depending on what is acceptable to each healthcare facility, but typically we can accept check, cash, money order, and most major credit cards. Please contact our customer service department at 1-800-677-2767 for specific details pertaining to your account.
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