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- How does QUE Financial differ from collection agencies?
- Why does outsourcing my self-pay accounts receivable make sense?
- Why use a company that manages only current self-pay accounts and not bad debt accounts as well?
- Can QUE Financial manage accounts as specified by the business office?
- Does QUE Financial accept data electronically?
- How are patient privacy concerns met?
- Do you have a person answering the phones, or an automated attendant?
- Does QUE Financial post the patient payments or do I?
- Who determines statement wording?
- Does QUE Financial staff bilingual patient account representatives?
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- Who is QUE Financial?
- Are you a collection agency?
- Do you report to credit agencies?
- Do you apply finance charges or late fees?
- Will I pay extra fees since QUE Financial is handling my account?
- What methods of payment will QUE Financial accept?
QUE Financial is not a bad debt agency. We use patient-friendly, non-abrasive methods to remind your patients of their financial obligation to your facility, encouraging and assisting them in developing payment solutions. Every account is worked equally, regardless of dollar amount, to prevent your current accounts from going into bad debt.back
Healthcare costs are rising, as are uninsured populations and out-of-pocket obligations after insurance. Providers are further challenged with limited resources to maintain control over their AR without outside help. Outsourcing your self-pay accounts allows your staff to focus on other critical business office tasks while QUE Financial works diligently to increase your self-pay revenues.back
Simply stated, it's a conflict of interest. Why place your current self-pay receivable with a company that also provides bad debt collections? First, your patient community could potentially receive statements/payment reminders and demand/bad debt correspondence from the same company, setting the stage for one vendor to play both "good guy" and "bad guy". Secondly, when current self-pay accounts are placed with a company that provides both current receivable and bad debt services, delay tactics are sometimes used on the current receivable to reap the benefits on the back end through higher collection fees.back
QUE works closely with your staff to understand your internal policies and procedures, which enables us to mirror your business office model. Understanding how your accounts are currently handled, and having the flexibility to quickly modify our processes to match your needs, allows us to seamlessly resolve your accounts.back
Yes, this is our preferred business model.back
QUE's professional staff members are specifically trained to manage patient information with the utmost confidentiality. They will only disclose information to the appropriate responsible party. Our staff is trained on the Health Insurance Portability and Accountability Act (HIPAA,) the Fair Debt Collection Practices Act, and the Fair Credit Billing Act to protect your organization and ensure full compliance with the law.back
QUE Financial answers all incoming patient calls personally. Through established, hospital-specific "guidelines", our patient accounts representatives are able to address questions and concerns efficiently and effectively without transferring them or placing them on hold.back
QUE creates electronic posting files customized to your organization's data specifications. This file, transmitted daily, is formatted for upload to your host system. If your host system is unable to receive electronic uploads, a report is generated to enable your staff to manually enter posting information.back
Statement language is designed and dictated by our clients. In addition, QUE offers the ability to customize the statement language depending on the age of the account.back
Yes. We have many bilingual staff members who provide excellent communication and service non-English speaking patients.back
QUE Financial has been hired by your healthcare facility to manage a certain segment of their accounts receivable, providing services as an extension of their billing department.back
QUE Financial is a medical billing services company working with your healthcare facility to process their current private pay accounts.back
No.back
QUE Financial does not charge late fees or apply finance charges. If your healthcare facility assesses either late fees or finance charges, we will facilitate this process for them.
No, the balance owing on your account will not increase as a result of QUE Financial management.back
Methods of payment vary depending on what is acceptable to your healthcare provider. QUE accepts check, cash, money order, and most major credit cards. Please contact our customer service department at 1-800-677-2767 for specific details pertaining to your account.back
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