Que Financial Serviceware Technologies

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Customer Service Representative

Solutis™ Healthcare Services

doctor with patient
It's become more important than ever for healthcare executives to maintain control over their accounts receivable. As patient's out-of-pocket expenses skyrocket and uninsured populations continue to rise, healthcare providers see an increasing portion of their revenue go to bad debt. They are being challenged to develop new strategies for resolving their private pay receivable, streamline processes and increase revenues - usually with no staffing increases.

QUE was established in 1988 to provide professional, patient-friendly, performance-driven services to an increasingly labor-intensive segment of the healthcare receivable: self-pay. By managing current self-pay accounts in a high-touch, consistent and patient-friendly environment, QUE has successfully helped our clients increase self-pay revenues and reduce bad debt write-offs, bringing much-needed relief to their business office staff - and to the bottom line.

QUE has created the SOLUTIS™ suite of self-pay management services customized to meet the demands of your organization. By removing this segment of your Accounts Receivable from your daily operation, your staff is afforded the time to focus on the more critical and immediate needs of your business office. Our SOLUTIS™ services include:
  • Billing
    • Billing of private-pay accounts with no insurance;
    • Billing of the balance after insurance;
    • Billing of the balance after Medicare;
    • Negotiate acceptable extended payment arrangement accounts.

  • Payment Arrangement
    • Management of Payment Arrangement Accounts for the life of the negotiated term.

  • Financing
    • Purchase of Payment Arrangement Accounts
With QUE Financial, it's personal. Through customized work plans, automated processes and talented, professional people, our SOLUTIS™ self-pay solutions streamline your cash flow, increase collections, ensure compliance - and, most of all - provide positive bottom-line results. Your organization is empowered to collect the compensation they deserve while focusing on the business of practicing medicine.