QUE Financial has successfully resolved healthcare self-pay balances for over 20 years. We are not a collection agency, nor do we employ collection agency techniques. Our experience has proven that consistent, scheduled processes and friendly interactions with the responsible party lead to increased account resolution. As an extension of your business office, QUE is a fully-engaged partner whose entire focus is on increasing self-pay revenues to your bottom line.

• Billling accounts are electronically placed via secure FTP protocols and an initial billing statement is generated within five days of placement reflecting the account balance, date of service, and request payment in full. If payment in full has not been received or there has been no response from the responsible party after the 1st statement, a second billing statement is generated thirty days following the initial statement. The second statement will also request payment in full; however, it will also request that the responsible party contact QUE's Patient Accounts Department if payment arrangements are necessary to satisfy the balance due.
• If an account is not paid in full or a satisfactory payment arrangement established, QUE Financial will send a final demand/pre-collection letter sixty days following the initial billing statement.
• Any account that has made no payment or negotiated a payment arrangement at ninety (90) days following the initial statement will be canceled and returned for placement with a collection agency.

Throughout the statement cycle, if payment in full is not received or there has been no response from the responsible party, QUE Financial will attempt to make personal contact to request payment in full or to negotiate payment arrangements to satisfy the balance of the account.