Management of Payment Arrangements
The SOLUTIS™ Payment Arrangement service is "the next step" in managing your self-pay accounts. During the Billing process, when it is determined that the patient/guarantor is unable to pay the balance of their account in full, but agrees to make timely, monthly payments to satisfy the balance of their account, QUE Financial will mange the payment term.
Payment Arrangement accounts negotiated through the healthcare provider can also be transferred to QUE Financial to be managed through the extended term.
QUE Financial will generate a monthly statement to the responsible party of each account. Included with the statement is a self-addressed payment stub and windowed return envelope. The initial statement includes language informing the responsible party that QUE has been contracted by the provider to manage their payments. Also included with the initial statement is a Privacy Notice explaining that QUE Financial does not share the customer's non-public information with any third party.
As long as the responsible party continues to make FULL REGULAR payments toward the balance of their account, they will not be contacted by QUE Financial. A 15-day delinquent notice, a 45-day delinquent notice, and a 75-day final demand/pre-collection letter will be sent to the responsible party at the corresponding stage of delinquency. A partial payment notice is generated when a payment received is less than the payment amount agreed upon. QUE Financial will attempt to make personal contact with the responsible party to bring their account current at each stage of delinquency.
The content and timing of all delinquent notices is completely flexible and may be modified at any time. Any account that is not paid current after 90 days will be canceled and returned to the healthcare provider.
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